Welcome to Threadix Enterprise.
These Terms of Service (“Terms”) govern your access to and use of the Threadix Enterprise website, online store, products, and related services. By accessing our website or placing an order, you agree to be bound by these Terms.
1. About Threadix Enterprise
Threadix Enterprise is a Malaysia-based industrial supplier specializing in threaded inserts, thread repair solutions, installation tools, removal tools, and related fastening products.
Our products are supplied for industrial, engineering, manufacturing, maintenance, CNC machining, automotive, and other professional applications.
2. Products and Product Information
We make reasonable efforts to ensure that product descriptions, specifications, images, dimensions, materials, sizes, prices, and other information displayed on our website are accurate.
However, minor differences may occur due to:
- Manufacturing tolerances
- Product batches
- Packaging
- Photography or image resolution
- Product specification updates
Customers are responsible for confirming that the selected product, thread size, pitch, material, length, and other specifications are suitable for their intended application.
For technical or industrial applications, customers are encouraged to contact Threadix Enterprise before placing an order if they require assistance with product selection.
3. Product Availability
All products are subject to availability.
Product availability and stock quantities displayed on our website may change without prior notice.
We reserve the right to cancel or modify an order if a product becomes unavailable or if there is an inventory error.
Where an order cannot be fulfilled, we will contact the customer and, where applicable, arrange a refund for the affected item.
4. Prices
All prices displayed on our website are stated in Malaysian Ringgit (RM), unless otherwise indicated.
Prices may change without prior notice.
The applicable product price is the price displayed at the time the order is placed, subject to any applicable promotional terms, discounts, vouchers, or pricing errors.
5. Orders
An order submitted through our website constitutes a request to purchase the selected products.
An order is subject to acceptance and availability.
Threadix Enterprise reserves the right to reject, cancel, or limit an order where:
- The product is unavailable
- There is a pricing or listing error
- There is suspected fraudulent or unauthorized activity
- The order contains inaccurate information
- The order cannot reasonably be fulfilled
If an order is cancelled after payment has been made, any applicable refund will be processed through the relevant payment method.
6. Payment
Payment may be processed through third-party payment service providers available on our website.
Customers are responsible for providing accurate payment and billing information.
Threadix Enterprise does not intentionally store complete payment card information on our own systems.
Payment transactions are subject to the terms and policies of the relevant payment service provider.
7. Shipping and Delivery
We may use third-party courier, logistics, or delivery service providers to fulfil orders.
Delivery times provided on our website are estimates and may vary depending on:
- Product availability
- Courier operations
- Delivery location
- Weather conditions
- Public holidays
- Customs or regulatory requirements
- Other circumstances beyond our reasonable control
Threadix Enterprise is not responsible for delays caused by third-party delivery providers or circumstances beyond our reasonable control.
Customers are responsible for providing accurate delivery information.
8. Business and Bulk Orders
For bulk, industrial, customized, or special-order requirements, customers may contact Threadix Enterprise for quotations and availability.
Bulk orders may be subject to:
- Minimum order quantities
- Different pricing
- Lead times
- Payment terms
- Special shipping arrangements
- Product specifications agreed between the parties
For customized or special-order products, production will only begin after the relevant specifications and commercial terms have been confirmed.
9. Returns and Refunds
Returns and refunds are subject to our Refund Policy.
Customers should review the Refund Policy before placing an order.
10. Industrial and Technical Applications
Threadix products may be used in industrial and engineering applications.
Customers are responsible for ensuring that products are suitable for their specific application, operating conditions, materials, loads, temperatures, and installation requirements.
Where applicable, customers should follow the manufacturer's recommended installation procedures and use appropriate installation equipment.
Threadix Enterprise does not guarantee that a product is suitable for every particular application unless such suitability has been expressly confirmed in writing.
11. Intellectual Property
Unless otherwise stated, the content of this website, including:
- Text
- Product descriptions
- Images
- Graphics
- Logos
- Branding
- Website design
- Catalogue materials
is owned by or licensed to Threadix Enterprise and may not be copied, reproduced, modified, distributed, or commercially used without prior written permission.
12. Prohibited Use
You agree not to:
- Use the website for unlawful purposes
- Attempt to gain unauthorized access to our systems
- Interfere with website security or functionality
- Submit false or misleading information
- Use automated methods to abuse or disrupt the website
- Copy or reproduce website content for unauthorized commercial purposes
13. Third-Party Services
Our website may use third-party services, including payment providers, delivery providers, analytics services, hosting services, and other technology providers.
Your use of such services may also be subject to the terms and policies of the relevant third party.
14. Limitation of Liability
To the extent permitted by applicable law, Threadix Enterprise shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.
Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.
15. Force Majeure
Threadix Enterprise shall not be responsible for delays or failure to perform its obligations where such delay or failure results from circumstances beyond our reasonable control, including natural disasters, war, government restrictions, transportation disruptions, supply chain disruptions, strikes, system failures, or other similar events.
16. Privacy
Your use of our website is also subject to our Privacy Policy.
17. Changes to These Terms
Threadix Enterprise may update these Terms from time to time.
The updated version will be published on this page together with the revised effective date.
Your continued use of our website after the updated Terms have been published constitutes acceptance of the updated Terms, to the extent permitted by applicable law.
18. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of Malaysia.
Any disputes arising from these Terms or your use of our website shall be subject to the applicable jurisdiction of the courts of Malaysia.
19. Contact Us
If you have any questions regarding these Terms of Service, please contact:
Threadix Enterprise
Email: sales@threadixinsert.com
Website: https://threadixinsert.com