REFUND POLICY
1. Order Cancellation
Customers may request to cancel an order before the order is shipped. Once an order has been shipped, cancellation may no longer be accepted.
2. Returns and Refunds
Customers may request a return or refund if the product received is:
- Incorrect or different from the ordered product
- Damaged during delivery
- Defective due to a manufacturing issue
Customers must contact Threadix Enterprise within 7 days of receiving the product and provide relevant photos or other supporting information.
3. Return Conditions
Returned products must be unused and in their original condition and packaging, where applicable. Threadix Enterprise reserves the right to review each return or refund request before approval.
4. Non-Returnable Products
Custom-made, specially ordered, modified, or used products may not be eligible for return or refund.
5. Refund Processing
Once a refund is approved, the refund will be processed through the original payment method where applicable. Processing time may vary depending on the payment provider or financial institution.
6. Shipping Charges
Shipping charges are generally non-refundable unless the return is due to an incorrect, damaged, or defective product supplied by Threadix Enterprise.
7. Contact Us
For return or refund enquiries, please contact:
Threadix Enterprise
Email: sales@threadixinsert.com
Website: https://threadixinsert.com